DIVINE UZOMA OBIORA

Managed initial client interactions and comprehensive communication for a leading training and consultancy firm, ensuring timely support and operational efficiency.

• Served as the primary client contact, effectively managing inbound inquiries and directing over 100+ clients monthly to appropriate services.
• Streamlined client communication across email, phone, and in-person channels, reducing response times by an estimated 15% and enhancing issue resolution.
• Maintained accurate student and customer records within CRM systems, improving data integrity and facilitating targeted follow-ups for over 500+ client profiles.
• Coordinated course registrations and feedback collection processes, contributing to a 90% client satisfaction rate for educational programs.

Facilitated seamless client and gallery communications, expertly managing inquiries and logistics for art transactions and commissioned pieces.

• Coordinated all client-gallery communications, ensuring smooth information flow for over 50 high-value art transactions annually.
• Managed an average of 20+ client inquiries weekly, effectively resolving concerns and providing timely updates on commissioned art pieces.
• Optimized appointment scheduling for client consultations and art viewings, improving logistical efficiency by 20%.
• Maintained detailed records of client preferences and commissioned art progress, enhancing personalized service delivery.

Designed and delivered engaging educational content, fostering a supportive learning environment for young students and building strong parent-teacher partnerships.

• Developed and implemented creative lesson plans utilizing storytelling and visual aids, increasing student engagement by 25% in core subjects.
• Managed classroom operations for 20+ students, demonstrating exceptional time management and fostering a collaborative learning environment.
• Cultivated strong, positive relationships with over 40 parents/guardians, actively engaging them in student progress and support initiatives.
• Pioneered an inclusive classroom culture through empathetic communication, resulting in a 100% participation rate in group activities.

Recognized for exceptional creativity and innovative contributions within the academic department.