# DIVINE UZOMA OBIORA - Client Relations Specialist
Source: https://hello.cv/divineobiora
Lagos

## About
Empathetic and tech-savvy Client Relations Specialist with a robust background in customer service, education, and digital communication, adept at leveraging CRM tools like Zendesk and Freshdesk. Proven ability to cultivate positive client relationships, resolve complex inquiries, and streamline operations to enhance customer satisfaction and drive organizational success. Eager to apply a problem-solving mindset and strong communication skills to deliver exceptional support and contribute to team achievements.

## Work
### Client Relations Officer | Raison Educational Services
Managed initial client interactions and comprehensive communication for a leading training and consultancy firm, ensuring timely support and operational efficiency.
- Served as the primary client contact, effectively managing inbound inquiries and directing over 100+ clients monthly to appropriate services.
- Streamlined client communication across email, phone, and in-person channels, reducing response times by an estimated 15% and enhancing issue resolution.
- Maintained accurate student and customer records within CRM systems, improving data integrity and facilitating targeted follow-ups for over 500+ client profiles.
- Coordinated course registrations and feedback collection processes, contributing to a 90% client satisfaction rate for educational programs.
### Client Relations Officer | Vines Exhibit
Facilitated seamless client and gallery communications, expertly managing inquiries and logistics for art transactions and commissioned pieces.
- Coordinated all client-gallery communications, ensuring smooth information flow for over 50 high-value art transactions annually.
- Managed an average of 20+ client inquiries weekly, effectively resolving concerns and providing timely updates on commissioned art pieces.
- Optimized appointment scheduling for client consultations and art viewings, improving logistical efficiency by 20%.
- Maintained detailed records of client preferences and commissioned art progress, enhancing personalized service delivery.
### Early Childhood Educator | Deltos Model School
Designed and delivered engaging educational content, fostering a supportive learning environment for young students and building strong parent-teacher partnerships.
- Developed and implemented creative lesson plans utilizing storytelling and visual aids, increasing student engagement by 25% in core subjects.
- Managed classroom operations for 20+ students, demonstrating exceptional time management and fostering a collaborative learning environment.
- Cultivated strong, positive relationships with over 40 parents/guardians, actively engaging them in student progress and support initiatives.
- Pioneered an inclusive classroom culture through empathetic communication, resulting in a 100% participation rate in group activities.

## Education
### University of Lagos | Early Childhood Education
### Yaba College Of Technology | General Art

## Awards
### Most Creative Award
University of Lagos | 2023-05-01
Recognized for exceptional creativity and innovative contributions within the academic department.

## Languages
- English
- Igbo

## Certificates
### Customer Relationship Management (CRM) Certification
Professional Certification Body | 2023-11-01
### Health, Safety and Environment (HSE) Level 1, 2, & 3
Professional Certification Body | 2023-10-01

## Skills
### Customer Service & Relations
- Customer Support
- Client Satisfaction
- Issue Resolution
- Client Relationship Management
- Stakeholder Management
- Relationship Building
- Conflict Resolution
### CRM & Data Management
- Zendesk
- Freshdesk
- CRM Tools
- Customer Data Management
- Record Keeping
- Data Entry
### Communication & Digital Skills
- Professional Correspondence
- Verbal Communication
- Written Communication
- Active Listening
- Digital Communication
- Content Creation
- Digital Marketing
### Problem Solving & Operations
- Problem Solving
- Critical Thinking
- Issue Analysis
- Solution Implementation
- Operational Efficiency
- Administrative Support
- Time Management

## Source
Read this profile on Hello.cv: https://hello.cv/divineobiora
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